Can one company consistently have such bad, horrific customer service? Apparently, yes. Cox is my nemesis. I hate Cox. Those living in non-Cox parts of the country should thank the Lord for their good fortune. Seriously. Cox sucks. I have had to schedule not one but two service calls this week. They're a bunch of morons. I've had my intelligence insulted and some uninformed person tell me I can't do anything with the account because my name is not actually on it. What are you kidding me? How about the 50 bijillion service calls I've scheduled since Sept., not to mention the one I'd scheduled and been here for the day before! All this because the guy who came out on Tuesday said there was nothing wrong with the cable to cause the Blue Screen that we get periodically from the DVR/cable box. I told him we needed a new box. He siad if we had the problem again, call in and they'd give us a new box. So, yesterday the Mitusubishi repair man comes out because our TV has had a minor issue and while he's here the Blue Screen returns. He checks to make sure it's not the TV. It's not. So I call Cox. AAAAAAARRRRRGGGGHHHHH.
All I want is a box that works. Is that to much too ask? Apparently it is, because the woman who told me I couldn't do anything said that we couldn't just come in and bring the box and exchange it. But she could give me to a technician, oh, and is there anything else you need? Well, since I'm not allowed to do anything, I guess not, but give me to the tech to do something. Oh yeah, and the tech said, sure, bring in the box and exchange it, but let's schedule a call just in case. So Chris went and got a new box and installed it, and we could only get the first 5 of our 50,000 channels, so he had to call them again. Notice he handled it. Oh, they make me so mad. Kind of like Sprint. I don't deal with Sprint anymore. They act like I should be on my knees thanking them for the pleasure of giving them my money. What are you kidding me?
And, if that isn't enough, we have snow again. It started yesterday, continued all day and is still coming down. What is with this winter? I cracked up yesterday. I saw an interview with one of the meteorologists who said this really isn't any more than usual. Our average is 8.5 inches of winter precipitation. Before yesterday, we'd had 13.5 inches. Okay, I'm no math whiz, but when your ave. is 8.5 and you're at 13.5 with more falling, I'd say you're most certainly above average. But then, who am I? I think God thinks this is funny.....it's 100% a cruel joke!
No comments:
Post a Comment